However, since they didn't explain this until after I complained and didn't provide an explanation before, I will give the company 2 stars. I tried to call to no avail. My book arrived in excellent condition and in a timely manner. I did not order mor want the two grimy books she sent. Wonderful selection and price, book in great condition. I didn't care much about high book price and that I paid for premium shipping, I care to get the book. When shopping, you can click the “See All Copies” link and you will pull up a page which displays all sellers offering that item. Keep it coming Alibris, you are really doing great. If you have experience with this company or their products, please leave your Alibris.com reviews below. Very happy with my book purchases through Alibris.
Wonderful selection and price, book in great condition. In my case, there was minor wear and tear.
Alibris, and her sellers, have never let me down. It would have saved me stress and they would have 5 stars. Book arrived 2 and a half months after it shipped in horrible condition. So far so good purchasing used books from Alibris.com, I have only ordered a handful of times and every book I have bought has been exactly as described. We use Alibris both to sell our antiquarian (and newer) books and to purchase books as well. Alibris is reliable and prompt, both traits we value. I am writing this to warn students about their practices. Penny auction websites often advertise unbelievably low prices
Site crashed on me three times when trying to order. I gave up and ordered on amazon after checking my email to ensure an order confirmation didnt come through. I tried to look up the address from which the text was sent and guess what?- it's the address of a UPS Store. Several ppl in my class at u of ark in little rock ordered a book that we have to have for class 23 days since we r told that book mailed no book its not one person but at least 5 i think this is a svam take money and run im a law student and i PLAN to file a suit to get my money and make them pay the $1000 plus for this class. I ordered 6 different books and all of them shipped out within 2 days, all as advertised and as expected. They were willing to work with me on the return if I wasn't happy. Fair price, good shipping.Good experience. Items which are returned more than 60 days after the date of purchase, or which are returned without the authorization form will unfortunately not be accepted for return, and a refund will not be provided. I was looking for some last minute Christmas presents for the book collector in my family, and voila!, Alibris had them. Because I didn't buy a book that I had previously put in my Alibris shopping cart, I got an email with a coupon for $5. Rated a one only because I couldn't rate a zero. I ordered a book. Useful. When you buy in bulk they put 3.99 dollar shipping for every one book that your buying.
I ordered a book and paid for it, was then sent the wrong book. Never received tracking info until a week before it came in by surprise! To find more information about reviews and trust on Sitejabber.com please visit. This company is not dependable. Not to mention they lie on their emails and claim "free shipping" but then later tell you that you have to spend the outrageous amount of $45+ for FREE SHIPPING. Over $100 purchase. Then they said that they could not offer a refund and to please ship it back, but they wouldn't even cover shipping. I understand COVID-19 has had an impact on business, but they have truly fallen behind in this area and are unable to provide good customer service to customers. Books arrive well packaged and clean, especially in the age of CV-19.. Books and CDs get to me on time.I am informed when a book is not available.The account is refunded the cost of non-available books.Books arrive in the condition described on the site.I am able to search the site with several easy options.The site has been reliable for over 5 years. They were all priced lower than retail and I paid less than I would've on Amazon or eBay. There are many other online book stores which attempt to provide the same or similar services to Alibris.com, including AbeBooks.com, Biblio.com, CourseSmart.com, CheapestTextbook.com, Cash4Books.com, and many others. This company is either terribly incompetent or engaging in systemic fraud.
5/14/20: A few days ago, I wrote a review where I accused them of cancelling my order only to re-shelf the book to hike up the price. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Compression Clothing Will Make You Thinner, Faster, and Healthier... Or Will It? This right here is why people will continue to pay for with Amazon. Most reviews stated that Alibris Customer Service refused to accept the extremely delayed shipping time or the failure of receiving the book at all as an excuse for not returning the book during the time period required by their policies. The books arrived in a reasonable length of time, and were in good condition. All Rights Reserved. Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 510-594-4586 or by submitting them directly to their website through the Contact Us link. On one occasion the books I ordered were not delivered on time, they actually came a week after the date promised but I didn't call to complain because I was in no rush for the books.
Why should I have to throw good money after bad for HER mistake? Product as expected. Thank you for great service. Thank you, Vicki Spranza. I doubt I will ever get it. Product as expected. If you do receive the wrong book (like I did) the site is only willing to give refunds for returns, and are unwilling to put for shipping (3.00$ rebate however). I should have been given an immediate refund when the mistake was realized. The prices of products available on their website will vary widely, especially since they provide access to extremely rare books.
Fair price, good shipping.Good experience. Currently Alibris has a Apply The Word Study Bible listed. Same book is available for double the price of my first order - feels like Bait and switch. It is also presumptuous in expecting us to do business with Alibris again. Why should I have to throw good money after bad for HER mistake? Not only did I get them in time for the holiday, I got them way earlier than the predicted delivery date, and the seller clearly took a lot of care in packaging them. Before you shop at a site you do not know… I'm also much prefer to access these independent sellers through Alibris. Alibris.com describes themselves as “a vibrant marketplace” which focuses its energy on the three fastest growing areas of worldwide media, which are listed as online sales, textbook rentals, and out-of-print books, music, and movies. Book received finally! Do not buy from Alibris. You can then sort through the sellers by rating, price, and condition.
What's worse is they don't allow for negative feedback on these sellers. In addition to their book selection, the website also promises a comprehensive inventory of music and movies, whether you are looking for new and popular selections or others which are older and hard to locate, as well as the ability to rent popular textbooks at discounted prices off the cost of purchasing them outright. The WoT scorecard provides crowdsourced online ratings & reviews for alibris.com regarding its safety and security. Ordered a used book, then the order is cancelled with a note included that hopefully I will repurchase the same book thru them.
But it's been sold and resold a few times since I last used it. alibris is an online store that sells new books, used books, out-of-print books, rare books, and other media through an online network of independent booksellers. According to their website, the creator of Alibris began selling rare books in a traditional brick-and-mortar bookstore and eventually realized that he could not only branch out in his personal sales, but also create a worthwhile destination for customers searching for rare books, if he just joined together with other rare book sellers across the country, and eventually across the world. Thank you for great service. Do not buy from here if you need a textbook for a course! Customers are also promised that all of their independent sellers, no matter where they are from, are required to maintain strict codes of service, in order to stay true to their customer satisfaction guarantees. I was concerned because I received a book that was a different ISBN than the one they agreed to send. SCAM WEBSITE. Learn how to stay safe during COVID-19 in our new guide:
one bad thing about alibris is that it doesnt always tell you what edition the book is. Alibris, and her sellers, have never let me down. By end of business on September 4th I still have no refund, and no capacity to replace the book. Do not, I repeat DO NOT shop here! Our algorithm gave the review of alibris.com this score. Read complaint about Alibris.com 1250 45th Street, Suite 100, Emeryville, CA. My August 21st textbook order from Alibris for over $200 was promised to ship within 1-2 days. Alibris has a consumer rating of 2.2 stars from 58 reviews indicating that most customers are generally dissatisfied with their purchases. It is going to be 2 months soon. Just ordered another book through Alibris. I would not buy from them again. When I went through each screen it would not lead me to where I needed to go. So this ding dong back and forth go on ad infinitum. I have already fond the book for less on eBay. Shame on Alibris! The book was shipped a week and half late and took 18 days to get from CA to TX which has set me behind in my class.
Good luck. If you plan to purchase from 3rd party selling listed books from Alibris, it will be better to pay with Paypal letting Paypal to deal for it since Alibris won's have customer service able to deal with it. The remainder of this page shows all the data we were able to find which may help you review alibris.com to determine if it is a reliable website or a fraud. Moreover, Alibris notes it takes 2 - 3 weeks for us to see the refund after the item is returned. I ordered a textbook sold by MoreBooks from this website. The rating of alibris.com indicates the site is safe or a scam. Items as described. Well, I know better now. Farmington AR 72730.
The book was advertised as very good condition. You've already flagged this De 1 review. The Trust Mamma website tries to identify scams, fake online stores and other online versions of fraud using a computer algorithms. Consumers complaining about Alibris most frequently mention customer service problems.
Many websites look legit but are in fact fake. Also, check the shipping and handling info, because a lot of people set the book price really low and the shipping price really high. Literal wasted potential. Efficient service.
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