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Verizon Communications maintains three divisions within the company: Fios from Verizon is primarily available in densely populated urban and suburban areas, in cities like New York in the Northeast and metro areas like Richmond, Virginia in the southeast. As of 2010, the company had slowed down expansion and was focused more on completing and improving services in existing coverage areas. There used to be an online map where we could enter a zip code and see whether there is a service outage in the area that would affect us. data-width (optional): To specify a specific width for the map, set to the desired number of pixels. Fiber Internet is preferred by most customers since it provides gigabit download and upload speeds in the 200–1,000 Mbps range, which is several times higher than the maximums offered by legacy technologies like coaxial cable and DSL. Overall, the core issue with FTTH for consumer use is that the high cost of installation makes it difficult for companies to justify building out into less populated areas, which is why services like Verizon Fios are mostly available in urban and suburban areas. I have access to a computer and wanted to look at it for myself and if nobody reported anything I wanted to report an outage. Regardless of the issues, Verizon Fios in New York has been slowly but surely adding addresses to their service base every quarter. They kept leaving the chat instead of telling me where I could view an outage map. However, keep in mind that FTTH oriented towards residential consumer use like Verizon Fios are “best effort” fiber connections that may not have the same level of uptime or reliability as business or corporate grade fiber connections. Multiple maps may be placed on the same page. You've been recognized in our annual awards program. "Highest in Customer Satisfaction with Residential Internet Service in the East, 7 Years in a Row." Verizon has faced availability issues and disputes with the city in New York due to the slow rollout of fiber service across neighborhoods in Manhattan and Brooklyn. It is separate from Verizon Wireless, which is a wholly-owned subsidiary of Verizon Communications. Fios had the #3 spot in terms of streaming performance according to Netflix’s ISP Leaderboard in Q1 2018. Find outage information for Xfinity Internet, TV, & phone services in your area. Verizon Fios launched in 2005 as one of the first Internet providers to offer true “Fiber to the Home” (FTTH) Internet services to residential customers. Content modified as required by Verizon Wireless Terms of Service​, I use http://downdetector.com/status/verizon. Evidently they lacked the courage to tell me they no longer have that option available for those of us who pay hundreds of dollars monthly for terrible customer service. My account is not past due, my phone worked in a previous town but doesn't work here. Verizon Fios fiber optic internet is available to over 15 million homes and businesses across our network. I tried chatting with online agents and would have achieved more asking my shoe. If you have any questions, send an email to info@broadbandnow.com. The Verizon Fios brand is a property of Verizon Communications, one of the largest telecommunications companies in the US. Frontier takes critical measures to restore our customers' services during a major event. I'm most definitely NOT a VZW employee. Get status information for devices & tips on troubleshooting. Verizon Fios has an approval rating of 62.6 out of 28,911 reviews. Verizon Fios offers service in 10 states. See our latest deals for current pricing. Fios expansion has been slow in recent years, largely because of the steep costs associated with fiber expansion. If you have already reported an outage, log in to your account to view the status. Verizon Fios offers internet service across nine states with the greatest coverage in New York, New Jersey, and Pennsylvania. Get ready for the next big thing to hit the digital world and experience a connected life that’s faster than the blink of an eye. Only one script tag is required per page. What I 'need to know' is how widespread is the outage and when is my estimated restoral time. While Google Fiber and others have since moved in to compete and build out similar networks, Fios is still thought of as the original consumer fiber provider. What makes “fiber” providers like Verizon Fios different is that they also lay fiber cables between their local offices and individual subscriber addresses. Fios is currently available in these key metro areas: Find out if Fios is available at your home. Verizon offers several Fios internet plans to let you choose how much bandwidth you need for your home or business. And it is insulting, my opinion, that FiOS website simply says "Verizon is working to restore your service" and then says that is "Everything you need to know." Island, NY, Syracuse, Use the zip search and check with Verizon Fios directly to verify availability. I just wanted to know if there was an outage. The Internet Outages Map is an at-a-glance visualization of global Internet health over the last 24 hours, showing the frequency of Internet outages as seen across ISP, public cloud and edge service networks. * Speeds up to 940 Mbps download and 880 Mbps upload available in select areas of NY, NJ, Philadelphia, PA, Boston, MA, Providence, RI, Washington, DC and Norfolk and Richmond, VA. These issues have continued to cause trouble for the consumer fiber industry, and many fiber providers have paused expansion in recent years. 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