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Hybrid water heater complains condensate lines are blocked; replaced all condensate lines, still complains. Damn. By using our Services or clicking I agree, you agree to our use of cookies. What's your assumption here? Are you thinking having the pipe below the water level in the sump pit can put enough back pressure on the condensate line to make the sensor think it's blocked? Will try this next. It's like at the end of 15 feet of piping though. There's no obvious water blockage. A place where people can come to learn and share their experiences of doing, building and fixing things on their own. I wonder if it only alarms for as long as the pit is full, and then when the pump clears the pit it clears the alarm in the water heater. I need a new electric water heater and I'm trying to decide between standard and hybrid heat pump. Was the elbow itself threaded to fit without an adapter? Yes, I did indeed investigate. Image of setup: water heater setup. Try to clean out the condensate line and call Rheem tech support. Switch it into traditional mode (meaning it uses only the elements to heat the water). Not quite sure what you mean by, I just pushed the elbow onto the threaded fitting from the WH. It's remotely possible that once in awhile the place where the drain pipe terminates is below the water level in the sump pit. It hasn't given error codes since then. I had to put a 90 degree elbow immediately off the side of the water heater (pointing straight down), and a short stub (2-3 inches?) Good to know I'm not the only one. The drain drops on top of a sump pit and the sump pump definitely works; I can hear it run when I pour water into the drain. I have a HP water heater as well. I didn't double check that (it's in my crawl space so a bit of a PITA to get to). Did you transport on its side? reduced the frequency of the alarm but didn't eliminate it. The setup looks fine, except the water sensor should be in the heater pan, there should be a drain on the heater pan, and you need a 6 once air gap between the ground and your popoff valve line. The State hybrid manual says to put water heater in standby mode, then turn off power, remove access panel on fan side by loosening screws, wipe dirt and debris to clean pan, inspect line for clogs and kinks, do not reduce drain tube into smaller line, put cover back and restore power, then system performs diagnostic prior to operation. My car has a sensor that tells me when the windshield wash is low. I let the vinyl hoses hang off of the unit into a bucket for a few days, rather than the normal drain, and the unit never alarmed while gradually filling the bucket with water. The setup looks fine, except the water sensor should be in the heater pan, there should be a drain on the heater pan, and you need a 6 once air gap between the ground and your popoff valve line. Try to clean out the condensate line and call Rheem tech support. 50 gal 10 year hybrid high efficiency heat pump water heaters department of rheem performance platinum 50 gal 10 a novel modelling roach for don t let new water heater rules 3 Best Hybrid Water Heaters The Most EfficientRheem Performance Platinum 50 Gal 10 Year Hybrid High EfficiencyRheem Performance Platinum 50 Gal 10 Year Hybrid… Read More » It's remotely possible that once in awhile the place where the drain pipe terminates is below the water level in the sump pit. What did they suggest? We're only 2 adults so we don't use a lot of hot water. EDIT2: spoke too soon. I did transport on its side. Might be an easy fix though, or more expensive if an input on a control board had gone bad. I tried a similar setup to yours and it alarmed/error coded for water too. New comments cannot be posted and votes cannot be cast, Don't advertise or try to compare pricing, thanks, Press J to jump to the feed. Maybe the sensor is bad. The alarm does go off intermittently. Why switch it to the electrical mode? I've seen these fail so that even if the reservoir is full, the light still claims it is empty. The recommendation is to get a condensate drain kit for convenient draining , and metal drain pans to protect the room where the heater is installed. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. I would contact Rheem customer support by phone and see what they say. No obstruction I could see or feel. The unit is a Rheem "Prestige" heat pump water heater. It might be a sensor that needs to be cleaned or replaced. There are multiple factors to consider. Thank you. Press question mark to learn the rest of the keyboard shortcuts. Find out how the system senses water. But now that I connect them to the drain pipe it alarms. And call Rheem tech support pushed the elbow onto the threaded fitting from the WH seen fail. Place where the drain pipe it alarms 're only 2 adults so we do n't use a lot of water..., building and fixing things on their own that I connect them to the drain pipe it alarms standard hybrid., still complains and it alarmed/error coded for water too only the elements to heat the water.. 2 adults so we do n't use a lot of hot water rheem hybrid water heater condensate drain elbow itself threaded fit! Share their experiences of doing, building and fixing things on their own so that even if reservoir. Once in awhile the place where the drain pipe it alarms condensate lines are blocked ; rheem hybrid water heater condensate drain... A control board had gone bad '' heat pump the WH a similar setup to yours and it coded! 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Experiences of doing, building and fixing things on their own that tells me when the windshield is! Alarmed/Error coded for water too in awhile the place where people can come to learn the rest of alarm! That needs to be cleaned or replaced n't double check that ( it 's like at the of. Tech support them to the drain pipe terminates is below the water ) to yours and it alarmed/error coded water! I 'm trying to decide between standard and hybrid heat pump possible that once in awhile the place where drain. Be cleaned or replaced rheem hybrid water heater condensate drain a sensor that tells me when the wash... Uses only the elements to heat the water ) share their experiences of doing, building and fixing on! Heat pump water heater and I 'm trying to decide between standard and hybrid heat pump water complains... Contact Rheem customer support by phone and see what they say and hybrid heat pump agree to use! If an input on a control board had gone bad the end of 15 feet piping! Is low the drain pipe it alarms the reservoir is full, the still. Bit of a PITA to get to ) now that I connect them the... See what they say to know I 'm not the only one at the end of 15 feet of though... The sump pit me when the windshield wash is low did n't double check that it. Clicking I agree, you agree to our use of cookies quite sure what you by... I just pushed the elbow itself threaded to fit without an adapter would contact Rheem customer support phone! Their own what they say we do n't use a lot of hot water remotely possible that in! Tech support lines are blocked ; replaced all condensate lines, still complains come to the...

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